Privacy

Customer information stays private.

Contact information supplied through a customer account is used to maintain water-service records and deliver customer-selected notices or board-authorized systemwide notices. Explicit unsubscribe requests remain blocked in either delivery mode. Contact details are not displayed on the public website.

Information we keep

Your sign-in email identifies your account. You may also save a preferred contact email, phone number, service address, separate mailing address, account number, notification preference, and the details of service requests you submit.

How it is used

Authorized board members may use saved contact details and service-request information for system administration, customer support, meeting notices, and urgent service communications, and may coordinate service information with PGMS as the corporation’s service manager. Email delivery providers process the minimum information needed to deliver a message.

Water and board assistants

The public assistant is turned off. The board assistant is available only to approved, signed-in board members and sends each question plus a limited set of relevant website or board-document excerpts to the AI provider.

The board assistant can use public website records and private board-folder files, and it can prepare protected board tasks for separate review and confirmation. When a board PDF or image does not contain usable machine-readable text, the private file may be sent to the AI provider once for OCR; the extracted text is then cached in the board-only index so the same scan does not need to be processed for every question. Customer accounts and service requests are not document sources and are not added to the assistant index. Customer matching for a requested board update happens inside the site only after the assistant identifies the intended type of task.

Assistant conversations are not published or stored in the site database. Do not enter passwords, payment details, Social Security numbers, or other unnecessary sensitive information. The assistant can be wrong, and board members must verify every answer and explicitly confirm any proposed customer change, publication, file upload, replacement, or email dispatch.

Use is restricted to SREWSC, its website and records, water service, drought, rates, water quality, corporation governance, and related board work. Server-side hourly and daily limits cap use and cost, and live authoritative web research has a separate, lower usage ceiling. OCR has its own lower daily ceiling.

Your choices

You can update your contact details and turn meeting-notice and urgent-alert emails on or off from your account at any time. Every customer notice email also includes a secure unsubscribe link, and using it blocks the address from future customer notice emails even when the board selects a systemwide audience.

Sign-in security

Google, Apple, email/password, multi-factor authentication, and account recovery are handled by the secure sign-in provider. Skyline Ranch Estates WSC does not receive or store customer passwords or multi-factor authentication secrets.